General Terms and Conditions
I. Registration
Registrations can only be accepted in writing using the appropriate registration form (fax, post or online) and are binding. Registrations will be confirmed in writing.
II Course fees
The current course fees can be found on the swiss active website. The price includes the attendance phase as well as the documents. Travel costs, accommodation and meals are at the expense of the participants. The course fees must be paid in full up to 30 days before the course.
III. rebooking conditions
The course participant must notify swiss active in writing of any changes to bookings before the start of the course. Rebooking fees generally amount to 20% administration costs based on the course fee.
IV. Cancellation conditions
Cancellations must be submitted to swiss active by registered mail. The date of the postmark is decisive. Cancellations (even with a medical certificate) are subject to the following cancellation fees: § 20 % of the course fee after receipt of the confirmation of registration § 50 % of the course fee less than 30 days before the start of the course § 100 % of the course fee after the start of the course.
V. Complaints
Complaints can be made in writing by post or via the Internet to the attention of the Board of Directors. Complaints relating to courses and events will be accepted up to 14 days after the end of the event. swiss active will always endeavor to resolve complaints as quickly as possible and inform the person concerned immediately.
VI Data protection
Your data will not be used in any way without your consent. We handle your data discreetly and in accordance with current data protection legislation.
VII Copyright
Participants are advised that the copyright to all publications lies with swiss active and that any further use of such publications, in particular reproduction or disclosure to third parties, requires the written permission of the management of swiss active. Infringements will be punished in each individual case with a contractual penalty of the corresponding amount of damages. Further claims for compensation are not affected by this.
VIII Price and program changes
swiss active reserves the right to change prices and programs. swiss active reserves the right to cancel courses without substitution. Course participants will be informed in good time and will receive a full refund of any course fees already paid. No further compensation can be claimed.
X. Costs in the event of late payment
Processing fee (at the earliest after two written reminders after the due date, when handed over to collection service provider) .
If the invoice amount of the 2nd reminder is not paid by the specified due date, we will assign the claim to Intrum AG without further notice. This will result in further costs being charged in accordance with fairpay.ch.
XI. Insurance
swiss active accepts no liability for accidents or theft during courses, workshops or events. Insurance is the responsibility of the participants.
XII. Place of jurisdiction
The place of jurisdiction is Zurich. Swiss law shall apply.
XIII Final provision
Should individual provisions of the contract with the customer, including these General Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. The wholly or partially invalid provision shall be replaced by an individual provision whose economic success comes as close as possible to that of the invalid provision. Version March 2012